We want to exceed your expectations with your buying experience at Lumileds.ca.
We acknowledge and understand that having a fair return policy is important to our customers.
Returns will be accepted within 30 calendar days of your original purchase date for money back
based on the conditions outlined below:
* Please use the "Returns" link located under the "Customer Service" section of our website and fill up all the informations including the reason of the return.
* Returns must be shipped back to Lumileds.ca with original, unopened packaging.
* Returns must be shipped back to the Lumileds.ca via a parcel delivery service (with an online tracking) to our warehouse address.
Payment for the cost of return shipping to our warehouse is covered by the customer, and we are not responsible for
loss or damage caused by the carrier during a return shipment.
* Returns must include the original packaging slip which accompanied your order at the time of delivery.
* Original shipping costs are not refundable.
* Refunds or exchanges will not be issued until the return item has been received and inventoried by Lumileds.ca.
* We will credit back the original credit card used to make the initial purchase only.